Scr918 Privacy Policy – Malaysia Player Data Protection

Scr918 is committed to protecting the privacy of every player on our platform. This Privacy Policy transparently explains how we handle your personal data — from the moment you register an account to every gaming session you play on scr918.win.

This policy applies to all users of the scr918 platform, including website visitors, registered members, active players, and scr918 mobile app users. It covers all our service channels: the scr918.win website, Android and iOS mobile apps, and all communication channels we operate.

Scr918 operates in accordance with internationally recognised data protection principles. We do not collect data beyond what is necessary for legitimate operations, we do not sell your personal data to third parties for marketing purposes, and we always prioritise security in every aspect of player information handling.

Scr918 collects information from you through several means — directly when you register and use the platform, and automatically through standard browsing technologies. The following are the categories of data we collect:

Scr918 does not collect sensitive data categories such as health information, political views, religious beliefs, or biometric data unless specifically required for KYC verification and only with your explicit consent.

Every piece of information we collect is used for clear and lawful purposes. scr918 uses your personal data for the following:

• Account Management: Creating, verifying and maintaining your account on the scr918 platform, including the KYC process required by law.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions securely using encryption-protected payment infrastructure.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access and suspicious behaviour on the platform.
• Customer Support: Responding to inquiries, resolving complaints and providing technical assistance required by players.
• Legal Compliance: Fulfilling reporting obligations and regulatory compliance requirements related to online entertainment platform operations.
• Service Improvement: Analysing usage patterns in aggregate to improve user experience, platform performance and game offerings.
• Service Communications: Sending important notifications related to your account, transactions, security updates and policy changes.
• Promotions (with consent): Informing players who have consented to receive marketing communications about the latest offers, bonuses and promotions.

Scr918 implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key protective measures we employ include:

• 256-bit SSL encryption for all communications between your device and scr918 servers.
• Data encryption at rest for all databases storing personal and financial information.
• Two-factor authentication (2FA) for administrative access and player accounts.
• Round-the-clock 24/7 security monitoring using automated intrusion detection systems.
• Role-based access control — only staff with specific authorisation can access player personal data.
• Regular security audits by independent third parties to identify and address system vulnerabilities.

Your personal data is stored on secure, protected servers. scr918 retains active account records for the duration of your relationship with the platform. Following account closure, certain data may be kept for the period required by law — typically up to seven (7) years for financial records for tax compliance and anti-money laundering purposes.

Scr918 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we do share certain data with selected parties in the following limited situations:

• Payment Providers: Required transaction information is shared with licensed payment processors such as FPX, Touch 'n Go and eWallet providers solely for transaction processing purposes.
• Technology Service Providers: Technical partners that help operate the scr918 platform — such as hosting providers, cloud services and analytics — receive only the data they need and are bound by strict confidentiality agreements.
• Regulatory Authority: scr918 will disclose data when required by law, court order, or directive from a competent authority, including for fraud investigations and anti-money laundering purposes.
• Game Service Providers: Limited account information is shared with third-party game providers such as slot and live casino providers to enable seamless access to their games.

All third parties that receive data from scr918 are bound by strict data protection agreements and are only permitted to use that information for the specific purposes agreed upon with scr918.

Scr918 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit scr918.win.

• Essential Cookies: Required for core platform functions such as login session management and security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymised usage data to help us understand how players use the platform and identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, display settings and game preferences so you do not need to reset them each time you log in.
• Security Cookies: Helping detect and prevent fraudulent activity and keeping your login sessions secure at all times.

As a scr918 player, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact the scr918 data protection team via live chat or our support email. We will respond to your request within 30 business days.

Scr918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. All amendments take effect immediately upon publication on scr918.win.

For material and significant changes, scr918 will endeavour to notify players via in-account notifications or registered email at least seven (7) days before the changes take effect. Continued use of the platform after the effective date of any amendment is considered acceptance of the updated privacy terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how scr918 handles your personal data, we encourage you to contact us directly.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the scr918 platform.
• Email: [email protected] — we aim to respond within 2 business days.
• FAQ: Visit page scr918 FAQ for answers to frequently asked questions about privacy and account security.

Scr918 takes every privacy complaint seriously. If you are not satisfied with how we have handled your complaint, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.